HOLLOW CREEK
BONSAI

Bonsai Trees, Bonsai Pots, and Bonsai Tools

2124 DUTCH HOLLOW RD

AVON, NY 14414

Open by appointment

Closed weekends

Cell or Text 585-734-7035

Nursery 585-226-8593

email: hollowcreekbonsai@yahoo.com
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Shopping FAQs

Which credit cards do you accept?

Visa, Mastercard,American Express and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard,logo.International shipments will only be made after a wire tranfer is received or credit card is confirmed.Shipping name, address and phone number on international orders must match name, address and phone number for credit card.If not matched order will not be shipped. There will be no 3rd party transactions on international orders.
PRIVACY POLICY is we at Hollow Creek Bonsai are committed to protecting your privacy. For that reason, we will not disclose to any third parties, for any reason, personal information that is submitted through our site.
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Can I cancel my order?

Yes, you can, as long as the item has not been shipped. If the order has already been shipped we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center at 585-226-8593 for return instructions.
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I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 14 days of receipt; however, it may take 7-14 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
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Can I return an item that is damaged, defective,or wrong item?

If, within 10 days, you claim a damaged, defective or wrong item purchased and return purchase to us, we will replace the item or provide a credit for the full merchandise amount less any shipping charges and a 25% restocking fee. Refunds for damaged items will be done only after verification of claim to our shipper. You must contact Hollow Creek Farms and we must file claim. No refund will be made on damaged trees due to handling by shipping company, heat or natural disaster. 

Gift Certificates may not redeem for cash and must be used toward purchase of merchandise at Hollow Creek Bonsai.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. A 25% restocking fee is charged on all returned items. please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return. If mechandise is damaged during shipping on returned items, no refund will be issued.

About Pot Glaze, Size, Photography & the Internet. There may be a difference in color between what you see here and the product you receive. Even within one kiln of pots, glazed identically, there can be significant variation in color and glaze clarity. This is one of the great qualities of handmade pots. Generally photographs never show the depth, variation, and quality of these surfaces. Plus every computer monitor represents color a little differently. As many pots are hand made all measurements are approximate. All measurements on pots are measured at the outside edge's and from the table up. Pot sizes are rounded off to nearest inch or half inch from cm given us by suppliers overseas. This means the pots dimensions may be different than stated.

Plants and trees are shipped healthy. Tree diameter is measured at the soil line.  Also as the world is full of unwanted insects, we spray every tree before shipping. By the time the tree arrives the spray will have done its work and broken down. As all Bonsai are always in development some changes in tree may occur and all measurements are approximate. When buying trees and plants please keep these facts in mind. International and out of state shipments are shipped at buyers risk,so be sure you know your import rules and regulations. Additional time may be required to ship depending on your local ag dept. regulations. Returns will not be accepted on Trees or Plants. Since we do not have control after trees and plants leave Hollow Creek Farms Inc, plants and trees are not guaranteed. Hollow Creek Farms Inc also cannot control the weather so when ordering Trees and Plants the buyer assumes the risk for damage from the cold and heat during shipping. We take a great deal of time packing trees, but because we can not control how box's are handeled trees are not guaranteed for breakage to limbs or pot damage during shipping.  Trees purchased from catalog where they are one of a group of trees may not look like the tree pictured
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What happens if the item I ordered is not available?

Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. As trees are living things and many things can happen to them, we reserve the right to substitute trees of equal value when one is pulled for shipment but does not meet our standards. We also reserve the right to substitue any item of equal value and kind if ordered item is not available. Hollow Creek also reserve's the right to select a different mode of shipping as we see fit. Any additional shipping fees will be paid by buyer.
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Why was I charged tax on my purchase?

Tax is applied to all items.
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Shipping FAQs

How long will it take to receive my order?

Hollow Creek has 14 working days to ship your package. The standard delivery time for orders shipped via UPS ground is 7-14 working days. Large items are shipped via common carrier (trucking company) and may take up to 21-28 days to arrive. Trees can be shipped common carrier at buyers risk.  Bonsai pots will only be shipped UPS. As it takes a great deal of care to pack Bonsai Pots, please allow extra time when ordering. When ordering Exhibition Grade Bonsai Pots please plan on it taking longer for deliver as packing and shipping these pots take even more time than our professional grade pots. The UPS Service Guarantee (2 day, 3 day, next day) does not apply when packages are delayed due to causes beyond UPS's control example being weather. We reserve the right to change shipping carrier or mode any time package dimension exceeds 12" on any side.
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Can I have an order shipped to my P.O. Box?

 The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, you must chose USPS, an error message may appear when submitting the order if address cannot be verified. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. International shipments will only be sent UPS if pre-approved.
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Can I ship my order to a different address?

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.Shipping to a different address than the card holder may result in a delay in shipping. This is a result of the extra time it takes to verify the card is not stolen. The exception to above is shipping address and phone number on international orders must match address and phone number for credit card.If not matched order will not be shipped under any circumstance. International shipments will only be sent UPS.In addition international orders will not be shipped to a P.O. Box.
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How are shipping charges calculated?

Shipping charges vary according to product type and destination. Minimun shipping and handling charge is $9.95 per item. We reserve the right to change shipping mode from one chosen at anytime. Most products are shipped via UPS or USPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In all cases, this rapid delivery requires an additional fee. Note: If you chose the option for commercial shipping and in fact are not a legitimate commercial business you will be charged the additional shipping charge and a $25 service charge.
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Privacy Statement

Hollow Creek Farms Inc.. Privacy Policy

Hollow Creek Farms Inc. ("Hollow Creek Farms and Hollow Creek Bonsai") is sensitive to your rights of privacy on the Internet. We believe it is important that you know what information we collect on our websites and how the information is used.

In general, you can visit and browse any Hollow Creek Farms website without telling us who you are or reveal any information about yourself. Our hosting servers collect the domain names, not the e-mail addresses, of the visitors. None of the information collected identifies you personally. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Hollow Creek Farms uses this information to measure the use of the site and to improve its contents.

On certain pages such as the "Feedback", "Request Information" or "Register" pages, you may voluntarily provide us with your e-mail address, state and answer survey questions relating to your design and crafting activities. We will use this information to improve our products and services. We may also use it to see how this website is being used and/or to adjust this website to your personal preferences. Additionally, we may further use this information to send to you materials and information such as new product announcements or other information that we feel may be of use or value to you.

If you do not want to receive further communications from us via e-mail, please let us know. We are committed to respecting your privacy.
Hollow Creek Farms may share the information collected at this website with its subsidiaries and affiliates for use as described above. Hollow Creek Farms will not share any of this information with third parties except marketing companies engaged by Hollow Creek Farms to conduct marketing campaigns or promotions under the control and direction of Hollow Creek Farms.

Hollow Creek Farms reserves the right to change or update this policy at any time. Such modifications will be effective on the date that we post the modified policy on our websites.

Please see our Legal Disclaimer for more information. If you have any questions about this Privacy Policy, or about this website in general, please contact us at your convenience.

This Legal Notice applies to all material available throughout this internet site (this "Site").

Intellectual Property.

Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names, copyrights or other intellectual property (collectively, "Intellectual Property") of Hollow Creek Farms., its subsidiary and affiliate companies (collectively "Hollow Creek Farms"). All other unregistered and registered trademarks are the property of their respective owners. Nothing contained within this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Hollow Creek Farms Intellectual Property displayed within this Site without Hollow Creek Farms written permission in each instance.

Use of this Site.

Hollow Creek Farms maintains this Site for your personal entertainment, information, education, and communication.
Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of this Site for public or commercial purposes, including the text, images, audio and video without Hollow Creek Farms written permission in each instance. Changes periodically are made to the information contained in this Site.
No Warranties; Limitation of Liability.

THIS SITE IS PROVIDED "AS IS" AND "WITH ALL FAULTS" WITHOUT WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, BY OPERATION OF LAW OR OTHERWISE INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHERWISE.

Hollow Creek Farms assumes no responsibility for, and shall not be liable for any damage to, or virus that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in this Site or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Site or any linked sites. Your use of this Site is at your own risk.
In no event shall Hollow Creek Farms or any other party involved in creating, producing, maintaining or delivering this Site, or any of their respective shareholders, directors, officers, employees or agents (collectively, "Released Parties"), be liable for damages of any kind whatsoever including, without limitation, any direct, indirect, exemplary, incidental, consequential, punitive, special or other types of damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with your access to, use of, or browsing in this Site or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Site or any linked sites.

Hollow Creek Farms does not warrant that your use of materials displayed on this Site will not infringe rights of others not associated with Hollow Creek Farms.

By your access to, use of, or browsing in this Site, you release Hollow Creek Farms and the other Released Parties, and agree to indemnify and hold it and them harmless from and against, any and all claims, demands, losses, actions, suits, proceedings or other liability arising out of or in any manner relating to your access to, use of, or browsing in this Site or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Site or any linked sites including, without limitation, its and their attorneys fees and costs of defense.

Unaffiliated Products and Sites

Descriptions of, or references to, products, publications or sites not owned by Hollow Creek Farms do not imply endorsement of that product, publication or site. Hollow Creek Farms has not reviewed all material linked to this Site and is not responsible for the content of any such material. Your linking to any other sites is at your own risk.

Communications with this Site

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Hollow Creek Farms will fully cooperate with any law enforcement authorities or court order requesting or directing Hollow Creek Farms to disclose the identify of or help identify or locate anyone posting any such information or materials.

Any communication or material you transmit to the Site by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit may be edited by or on behalf of Hollow Creek Farms, may or may not be posted to this Site at the sole discretion of Hollow Creek Farms, and may be used by Hollow Creek Farms for any purpose, including, without limitation, reproduction, transmission, publication, broadcast and posting. Further, Hollow Creek Farms is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
United States Governing Law.

This Site was developed in the United States of America in accordance with and shall be governed by, and your use of or browsing in this Site shall be deemed acceptance of, the above terms and conditions, and the laws of the State of New York, United States of America. Notwithstanding the foregoing, this Site may be viewed internationally and may contain references to products or services not available in all countries. References to a particular product or service do not imply that Hollow Creek Farms intends to make such products or services available in such countries.

Hollow Creek Farms controls and operates this Site from its headquarters in Avon, New York, United States of America. Hollow Creek Farms makes no representation that these materials are appropriate for use in other locations.

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